All items are non-refundable and non-returnable. I cannot be held responsible for items lost/damaged in the mail. Everything will be mailed via the US postal service as soon as payment is received. Please allow 1-2 weeks for your product to arrive. If you have any questions or concerns please email me at firstname.lastname@example.org. I want to make sure that all of my customers are happy and will do my best to make sure that happens!